This is a short introduction to BPM (Business Process Management) for a project we had to do for a course in Operations and Information Management as part of an MBA at the University of Stellenbosch Business School.
Garimella K. & Lees M. & Williams B. 2008. BPM Basics For Dummies. Indianapolis: Wiley.
Jeston, J. & Nelis, J. 2006. Business Process Management – Practical Guidelines to Successful Implementations. Oxford: Butterworth-Heinemann.